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Delivery & Returns

Delivery & Returns

Shipping to UK

We aim to pack and despatch all orders within 24 hours of receipt, depending on the time and the day your order is placed. All goods are sent by Royal Mail with an option of first class or second class. At our discretion we may send by Royal Mail Recorded Delivery.

European and International Shipping

At our discretion, we reserve the right to request additional payment if the weight of your order means it will exceed the flat rate fee listed for your country we will send you a PayPal invoice for any additional postage and hold your order until the payment has been received. We send all International orders by standard air mail, but should your package be damaged or lost in transit we will not accept any claims for reimbursement unless you purchase the optional variable cost Signed For International Air Mail which is over and above the standard flat rate fee for your country - nb this service can not be used for addresses with box numbers, we must have your full street address - see the section http://www.ribbongirl.co.uk/catalog/airmail-next-post-c-287.html

Returns

Please contact us by email info@ribbongirl.co.uk if you are unhappy with your order. If we have sent the wrong item or there is a problem with it we will ask you to return it to us for inspection and replacement or refund if necessary. In the unlikely event that you have to return goods to us, please ensure that you include your name, address and email address with the goods. Please note that we are unable to accept returns of cut lengths of ribbon if you have ordered them in error.

Standard Shipping/Handling Rates

United Kingdom 2nd class post/handling = 2.80
United Kingdom 1st class post/handling = 3.30
Europe = 3.95
USA, Canada, Australia, New Zealand = 7.50
Rest of the World = 8.50

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