Delivery & Returns

Shipping to UK

We aim to pack and despatch all orders within 24 hours of receipt, depending on the time and the day your order is placed. All goods are sent by Royal Mail 1st Class within the UK – at our discretion we will send by Royal Mail Recorded Delivery.

Shipping to Rest of the World

Due to recent increases in the cost of mailing packages to countries outside the United Kingdom we will now send all goods to the rest of the world by standard air mail, but should your package be damaged or lost in transit we will not accept any claims for reimbursement. However, you may choose to purchase Signed For Priority Air Mail which is an additional £5.30 (see the top item on the product list at the left hand side of the page)

Returns

Please contact us by email info@ribbongirl.co.uk if you are unhappy with your order. If we have sent the wrong item or there is a problem with it we will ask you to return it to us for inspection and replacement or refund if necessary. In the unlikely event that you have to return goods to us, please ensure that you include your name, address and email address with the goods.
Please note that we are unable to accept returns of cut lengths of ribbon if you have ordered them in error.

Standard Shipping/Handling Rates

If the actual delivery/handling costs are significantly lower than the amount you pay at the checkout, we will make a small refund

Additional Cost for Signed For Priority International Air Mail may be purchased at £5.30 (see the top item on the product list on the left hand side of the page)

United Kingdom = £2.50
Europe = £3.75
USA, Canada, Australia, New Zealand = £5.25
Rest of the World = £8.50